Follow these steps to add an incident on the FireCloud365 web app:

https://youtu.be/BzA7682GfU4?feature=shared

Add Incidents Anytime on the Web App: 

Step 1: Add Incident

• Basic Info:
• Site *
  
• Asset
  
• Title * (Description of the incident)
  
• Location 1 *
  
• Location 2
  
• Details
  
• Add Image
  
• Comments * (Add a comment explaining the incident)
  

Step 2: Incident List 

• Image Preview: Here you can see a quick preview of the photo.
• Edit: Click to get full info on the incident.

Step 3: Incident Info

• Title
• Incident Ref #
• Site
• Category
• Ref # of asset (if used)
• Asset detail (if used)
• Location
• Reported By
• Reported at
• Note: You will also see any activity on the incident and all comments added.

• Status:
• New
• In Progress
• Escalate to Vendor
• Can't Resolve
• Resolved

• Priority:
• High
• Medium
• Low

• Category

• Assign to: List of users will appear.

• Comments: Add comments.

• Activity: A list of all comments and activities will appear here.

• Note: If Push Notifications are enabled, users will get notified when an incident is added or edited.

FAQ:

Q: Why don't I get notified when an incident is added?