How to add a incident on the android app?
Creation date: 23/07/2024 15:31
Updated: 26/08/2024 15:09
Follow these steps to add an incident on the FireCloud365 android app:
Add Incidents During Your Tasks:
When you fail an asset during a task:
You can add this to the incident list for further attention.
Select the "Log for repair" box:
Add Incidents Anytime on the Mobile App:
Step 1: Add Incident
Fill in the required info:- Basic Info:
- Site *
- Asset
- Title * (Description of the incident)
- Location 1 *
- Location 2
- Details
- Add Image
- Comments * (Add a comment explaining the incident)
Step 2: Incident List
- Select Incident List
- Select heading
- All
- New
- In Progress
- Escalate To Vendor
- Closed
- Select Incident from list
Step 3: Incident Info
- Title
- Incident Ref #
- Site
- Category
- Ref # of asset (if used)
- Asset detail (if used)
- Location
- Reported By
- Reported at
Step 4: Edit Info
You can edit the following info:
- Status:
- New
- In Progress
- Escalate to Vendor
- Can't Resolve
- Resolved
- Priority:
- High
- Medium
- Low
- Category
- Assign to: List of users will appear.
- Comments: Add comments.
- Activity: A list of all comments and activities will appear here.
- Note: If Push Notifications are enabled, users will get notified when an incident is added or edited.
FAQ:
Q: Why don't I get notified when an incident is added?
A: Make sure you have turned on the push notifications on your phone for the FireCloud365 app and that you have enabled them in the "Manage Users" section.
Incidents.pdf
DataImage50.png
DataImage67.png
DataImage48.png