How to add an incident on the FireCloud365 iOS app?
Creation date: 23/07/2024 15:33
Updated: 26/08/2024 15:10
Follow these steps to add an incident on the FireCloud365 iOS app:
Add Incidents During Your Tasks:
When you fail an asset during a task:
You can add this to the incident list for further attention.
Select the "Log for repair" box:
Add Incidents Anytime on the Mobile App:
Step 1: Add Incident
Fill in the required info:- Basic Info:
- Site *
- Asset
- Title * (Description of the incident)
- Location 1 *
- Location 2
- Details
- Add Image
- Comments * (Add a comment explaining the incident)
Step 2: Incident List
- Select Incident List
- Select heading
- All
- New
- In Progress
- Escalate To Vendor
- Closed
- Select Incident from list
Step 3: Incident Info
- Title
- Incident Ref #
- Site
- Category
- Ref # of asset (if used)
- Asset detail (if used)
- Location
- Reported By
- Reported at
Step 4: Edit Info
You can edit the following info:
- Status:
- New
- In Progress
- Escalate to Vendor
- Can't Resolve
- Resolved
- Priority:
- High
- Medium
- Low
- Category
- Assign to: List of users will appear.
- Comments: Add comments.
- Activity: A list of all comments and activities will appear here.
- Note: If Push Notifications are enabled, users will get notified when an incident is added or edited.
FAQ:
Q: Why don't I get notified when an incident is added?
A: Make sure you have turned on the push notifications on your phone for the FireCloud365 app and that you have enabled them in the "Manage Users" section.
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Incidents.pdf