How do i manage my incidents?

Creation date: 01/08/2024 14:31 Updated: 26/08/2024 15:43 edit incident how do i manage my incidents? incident incidents manage your incidents

Follow these steps to manage your incidents.

https://youtu.be/051Mix3t19Q

Incidents can be added in a few different ways using the software:

Using the Log Incident Icon on the app
Using the Add Incident heading under Incidents on the web portal
When completing Tasks and Checklists all failed questions can also be added to the incident lists if the requires further attention

Once these incidents are in the system you can then edit, assign them to users and close them out once they are resolved.
This can be done using the mobile app or the web portal
If you want to assign these to users or alert a manager you can set this up in the Manage User section on the web portal by enabling these options for any user.
All activity of the incidents will be visual i.e., all comments and photos

Users adding all failed questions to the incident list- you should only add incidents that need immediate attention or need to be fixed. Anything that can be resolved by the user themselves can still be marked as a "Fail" but no need to be raised as an incident.
Users not getting notifications about incidents being assigned to them- make sure you have enabled this for that user in the user section, make sure you have turned on your notifications on your mobile app for both the phone and the FireCloud365 app (this can be checked in the Settings)
Reports on Incidents- we are currently developing a weekly email to be sent out to which ever user that requires this information, this will show the details of all incidents i.e., how long they have been opened, who they are assigned to and has there been any activity on them