Follow these steps to replace a tag on the iOS app:

Step 1: When replacing a tag, make sure you:

• Place the tag on a flat surface (e.g., door frame, painted surface).
• Round Tag Users: DO NOT place the tag on a metal surface as this will deactivate the tag.
• PVC Tags: Can be placed on any flat surface.

After you replace the tag, you MUST ensure the tag number corresponds with the number saved in our system for that asset.

Step 2:

1. Click Add/Edit Asset Icon
2. Select the Asset you want to edit
3. Click Scan
4. Scan the new Tag
5. This will add the new number
6. Make sure to enable: NFC or QR (depending on the type of tag)
7. Click Submit

FAQ:

Q. Why do I keep getting “Scanned code doesn’t match with any asset” on the app when I scan a tag?

A.

• Make sure the tag number assigned matches the tag number in the system.
• Ensure you have enabled NFC/QR.
• Verify that the asset is included in that task.