How to Record a False Alarm in the Mobile App

A false alarm occurs when the fire alarm system activates but there is no actual fire or emergency.

https://youtu.be/eSQNVcN-bn0

In simple terms, the alarm sounds even though there is no fire present.

Common Causes of False Alarms in Hotels

False alarms can occur for several reasons, including:

• Steam from showers or bathrooms

• Burnt toast or cooking fumes

• Aerosols such as deodorant, hairspray, or cleaning sprays

• Maintenance work or testing without isolating detectors

• Accidental activation of a manual call point

• Dust or insects entering smoke detectors

Why Recording False Alarms is Important

Even though there is no fire, a false alarm can:

• Disrupt guests

• Trigger a response from the fire service

• Require documentation in the hotel fire logbook for compliance and review

FireCloud365 allows you to record and manage false alarms directly from the mobile app.

How to Add a False Alarm

1. Open the FireCloud365 Mobile App.

2. Tap Add False Alarm.

3. Select your Site.

1. Complete the required information:

Required Information

• Date of Activation

• Location – Floor and area where the alarm occurred

• Type of Alarm

• Cause of Alarm

Alarm Types

False Alarm

• The alarm activated but there was no fire.

Fire System Fault

• There is a problem with the fire alarm system.

Malicious Alarm

• The alarm was activated deliberately by someone.

False Alarm – Good Intent

• Someone activated the alarm believing there was a fire.

Additional Details to Record

You will also be asked to provide:

• Suspected Cause of Activation

• Fire Panel Back to Normal Operation – Select Yes or No

• Photo of the Fire Panel

• Type of Evacuation

Evacuation Options

• Full – Entire building evacuated

• Partial – Only part of the building evacuated

• None – No evacuation took place

Optional Actions

You may also choose to:

• Raise to Maintenance – Add the issue to the incident list if further attention is required

• Notify a Manager – Send an alert to a manager if needed

1. Tap Submit to record the false alarm.

After Submitting a False Alarm

Once submitted, the false alarm will be saved in the FireCloud365 Web Portal under the False Alarm section.

From the web portal you can:

• Export the list of false alarms to Excel

• Download reports as a PDF

• View full details of each record

You can also:

• Add details of the activating device (for example, a call point)

• Add additional comments

• Upload extra photos

Saving a Draft

If you need more information before submitting:

• Tap Save Draft

• Return later to complete the record

• Submit once all details have been gathered

Viewing False Alarm Details

1. Log into the FireCloud365 Web Portal.

2. Navigate to False Alarm.

3. Select a record.

4. Click More to view full details.

5. Choose to export or download the report if required.

Frequently Asked Questions

How do I add a false alarm?

Log into the FireCloud365 mobile app, tap the False Alarm icon, and complete the required information.

Can I save a record and return to it later?

Yes. You can save a draft, gather additional information, and return later to complete and submit the record.

How can I view reports after recording a false alarm?

Log into the FireCloud365 web portal:
https://client.firecloud365.com

Go to the False Alarm section to view records, export them to Excel, or download reports as PDF.