Understanding Task Sync Status in the Mobile App

When completing tasks in the FireCloud365 mobile app, your tasks and assets are uploaded (synced) to the server. The app displays different sync statuses so you can see whether your information has been successfully uploaded.

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Sync Status Explained

Not Synced

Status: Waiting for Network to Sync

This means the task or asset has been completed in the app but has not yet been uploaded to the server.

This typically happens when:

• There is no Wi-Fi or mobile data connection

• The device temporarily loses network signal

The data will remain safely stored in the app and will automatically sync once a connection becomes available.

Syncing

Status: Syncing to Server

This means the app is currently uploading the task or asset data to the FireCloud365 server using the available internet connection.

Done

Status: Synced to Server

This means the task or asset has successfully uploaded and the data is now stored securely on the server.

ℹ️ Important Notes

• Without Wi-Fi or mobile data, tasks and assets cannot upload immediately.

• The app will store the information locally and sync automatically once a connection is available.

Completing a Task

Follow these steps to complete a task in the mobile app.

1. Start the Task

• Open the app and select a task (for example, a Fire Walk).

• Choose the Site.

2. Scan the Asset

• Scan the Tag associated with the asset.

3. Complete the Checklist

• Answer each question by selecting Pass or Fail.

4. Submit the Task

• Tap Submit when all questions are complete.

What Happens After Submitting

If You Have a Network Connection

• The asset or task will display Done once it has synced to the server.

If You Do Not Have a Network Connection

• The asset or task will display Not Synced.

You will also see a new heading:

Waiting for Network to Sync

This will show the number of assets waiting to upload.

Where Sync Status Appears

You can see the sync status in several places within the app:

• Asset List Screen

• Task List Screen

• Home Screen

When Connection is Restored

Once the device reconnects to the internet:

• The app will automatically upload the stored data.

• A message will appear confirming Successfully Synced.

• Tasks and assets will update to show Done.

Sync Information on the Home Screen

The Home Screen also displays syncing information, including:

• Synchronized

• Last Sync – showing the exact time of the most recent successful sync